Privacy policy.

Broken Open Productions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services, visit our website, or otherwise interact with us. Please read this policy carefully. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, email address, phone number, and billing address when you book a service or make an inquiry.

  • Payment information, such as credit card details, processed securely through third-party providers.

b. Non-Personal Information

  • Data collected automatically through cookies, such as your IP address, browser type, and usage details when visiting our website.

c. Media Files

  • Photos, videos, and other media captured during a project, which may include identifiable individuals or property.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and manage our photography and videography services.

  • To process payments and manage bookings.

  • To communicate with you about your projects, updates, or promotions.

  • To improve our website, services, and overall customer experience.

  • To comply with legal obligations or enforce our terms of service.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share information in the following circumstances:

  • Service Providers: With trusted third-party providers for payment processing, email communication, or hosting.

  • Legal Requirements: If required by law or to protect our rights, property, or safety.

  • With Your Consent: If you approve sharing your media or testimonials for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience on our website.

  • Collect data on website traffic and usage patterns.

You can manage or disable cookies through your browser settings; however, this may affect certain website functionalities.

5. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request deletion of your personal data, subject to legal or contractual requirements.

  • Opt out of marketing communications at any time.

To exercise these rights, please contact us at events@brokenopen.com.au.

7. Media Use and Ownership

By engaging our services, you agree that we may use media files (photos and videos) from your project for our portfolio, website, and marketing purposes. If you do not consent to this, please notify us in writing before the project begins.

8. Children’s Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Lindsay Martin
📧 Email: events@brokenopen.com.au
🌐 Website: brokenopen.com.au